Shipping policy

Shipping Policy

Thank you for shopping with The Next Fish. This policy explains how and when we ship orders within the United States.

Order Processing

Orders placed before 2:00 pm (Eastern Time) on a business day are shipped the same day. Orders placed after 2:00 pm, or on a weekend or public holiday, are shipped on the next business day.

Business days are Monday to Friday, excluding US federal holidays. You'll receive a confirmation email when your order is placed and a shipping confirmation email with tracking details as soon as it's on its way.

Shipping Options and Delivery Times

Standard Shipping
Most orders arrive within 3 business days of shipping. Depending on your location, delivery can take up to 5 business days. 

Express Shipping
Delivered within 2 business days of shipping to most US addresses. 

Delivery times begin from the date your order ships, not the date it is placed. The available options and exact rates for your address are shown at checkout.

Shipping Destinations

We currently ship to all US addresses. We ship to street addresses, PO Boxes and APO/FPO/DPO addresses on Standard Shipping only. If you're outside the US, please visit our Australian store at www.thenextfish.com.au.

Tracking Your Order

Once your order ships, we'll email you a tracking number and link. Tracking information can take up to 24 hours to update after you receive it. If your tracking hasn't moved for more than 3 business days, please contact us and we'll look into it.

Delivery Estimates and Delays

Delivery times are estimates, not guarantees. Carrier delays, severe weather, public holidays and peak periods (including Black Friday, Cyber Monday and the Christmas season) can extend delivery times beyond those listed. We aren't responsible for delays caused by carriers or events outside our control, but we'll do our best to help resolve any issues.

Shipping Address

Please check your shipping address carefully before completing your order. We can't be responsible for orders delivered to an incorrect or incomplete address entered at checkout. If you need to change your address, contact us as soon as possible. We can only make changes if your order hasn't yet shipped.

Lost, Damaged or Incorrect Items

If your order arrives damaged, is missing items, or isn't what you ordered, email us at hello@thenextfish.com within [7] days of delivery with your order number and photos where relevant, and we'll make it right. If your tracking shows your order as delivered but you haven't received it, please check with neighbours and your local carrier, then contact us.

Contact Us

Questions about your order? Email us at hello@thenextfish.com. We aim to reply within 1–2 business days.